Instagram, the image and video sharing social media platform owned by Facebook, experienced an outage Thursday affecting users in multiple countries. Visitors who tried accessing the Instagram homepage were greeted by an error message: “Sorry, something went wrong.” The desktop website has since been restored.
CBS News tried accessing the Instagram app on the East Coast earlier Thursday, and the app rendered an error that read “couldn’t refresh feed.”
The company used Twitter around 6:40 p.m. ET to say it was aware of a problem affecting users’ accounts and was working to remedy the issue. After 8 p.m. ET, the corporate once more tweeted to say “we are now fully recovered.”
Down Detector, a website that tracks world outages across social media platforms and websites, showed an apparent outage on the West and East coasts that started around 5:30 p.m. ET. The location also showed outages in other spots across North America, South America, Europe, Asia, Australia and New Zealand.
A look at a heat map showing an apparent Instagram outage as of 6:30 p.m. ET on Thursday, June 13, 2019, in line with Down Detector.
CNET has reached out to Instagram for comment and any further details about reason behind the outage. It doesn’t seem any other Facebook-related services were impacted Thursday.
Earlier, an outage additionally hit the PlayStation Network, preventing users from accessing their accounts. The corporate acknowledged the snafu and thanked users “for your patience” whereas it investigated.
We’re aware that some users are experiencing problems logging into PSN. Thank you for your patience as we investigate.